Fonex Gummy does not accept product returns. Again, If the product is defective or broken, a new product will be sent to us with a proven image and return shipments are covered by the customer please follow the instructions below within 30 days buy.

  1. Pack the item(s) securely in the original product packaging, if possible. All items must be returned in good condition to ensure that you receive credit. Before sending your return shipment, please remove all extra labels from the outside of the package.
  2. Enclose the top perforated portion of the original receipt, please include your order number, reason for return, billing name, and address with the item(s).
  3. Send the return package to the following address (you can use the label provided on the front of your receipt):
    Karl-Schiller-Str. 7, 86551 Aichach, Germany
  4. Package should be shipped pre-paid through a traceable method like UPS or Insured Parcel Post. Please note: Shipping and Handling costs, gift box costs and other charges are non- refundable. We cannot accept COD deliveries
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